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  Home Support Contracts

  Business Support Contracts

  Support Contracts Terms & Conditions

  Download Home Support contract

  Download Business Support contract

Just like a car your PC requires regular servicing. Without proper upkeep your machine can run slower, open to attack and prone to crashes and complete system failure causing data loss and corruption.

Would you like total piece on mind that your fully covered with support, advice and knowledge that your data is kept secure and backed up without the threat of additional charges?

Throughout the course of the year you would only need to call us 2 or 3 times to make your money back compared to 2 or 3 site visits. With the added ability of contacting us as often as you want* you can be assured that 90% of your problems can be sorted without us even needing to come and see you.

Most of the services you see on our site can be tied into a maintenance agreement tailored to meet your requirements. The aim of the agreements is making sure your system(s) are healthy before any problems may arise. Should you experience any problems these can usually sort the issues quickly and easily via Telephone, email or remote help. Very few problems will require us to come and see you however should that be the case then we can arrange that as well*.

Before you enter into any contract will asses your needs and via a free evaluation on your systems health on whether or not will be able to support you

* Site Visits can currently only be arranged within the Sussex area due to the location of our engineers


 

Home Support Maintenance Agreements

Have a look at our table below and chose the best solution which fits your needs:

  Our Sort IT Home cover package covers the whole of the UK and only requires you to have a Broadband    connection.

  Our Sort IT Home Comprehensive package covers most of Sussex (contact us for more info)

 
Sort IT Home
standard Cover
Sort IT Home
Comprehensive Cover
 Free E-mail Support*
 Free Phone Support*
 Free Remote  Support* more info
 Free Advice on all aspects of IT
 Nationwide Coverage
 
 Twice yearly check-up on  system  health, backup &  security
 
 Twice yearly data & system  optimisation and PC updates
 
 Virus / Spyware prevention and  scans
 
 15% Discount on all additional  labour work
 
 
 
 
Monthly Charge Per Household*
£ 7.99 Inc Vat£ 9.99 Inc Vat
Annual discounted Charge Per Household*£ 79.99 Inc Vat £ 99.99 Inc Vat


Full info below, Terms and conditions here

Sort IT Home Complete (Nationwide support)

  Free telephone and email support*
  Free Remote dial in software support (this enables us to take remote control of your pc over an    encrypted Internet link and resolve many simple and complex issues quickly and easily there and then -    just as if we were there with you!) See more info here*
  Free Advice on data security and backups to upgrades and networking as well as all other IT matters

  Nationwide support wherever you are in the UK, all that's required is a Broadband Internet Connection!.    Will make a simple free of charge assessment on your system(s) and let you know if we support you

  Free analysis's and assessments on your system to see if you have a software or hardware problem.

 

Sort IT Home Comprehensive (Sussex Based)

Includes ALL of the complete cover listed above plus the following:


Twice yearly check-up on your system(s) health, security and stability. Backup monitoring and virus activity. Solving any other minor software glitches that you may be experiencing with a Full quarterly report.

Asses system speed with optimisation and removal of unwanted spyware and system software. Manage system start-up programs and background operations increasing your systems speed and productivity

15% discount on all additional labour charges both onsite and off. Examples of this may be installation of new physical equipment or replacing faulty hardware. Network implementation or solving issues that cannot be resolved offsite.

Add a online backup support package. More info here:

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Business Support Maintenance Agreements

Have a look at our table below and chose the best solution which fits your needs:

We can offer our support contracts to most Businesses located within Sussex. We may be able to assist if your elsewhere in the country however will need to discuss with you first.

 
Sort IT Business
standard Cover
Sort IT Business
Comprehensive Cover
 Free E-mail Support*
 Free Phone Support*
 Free Remote  Support* more info
 Free Advice on all aspects of IT
 Nationwide Coverage
 
 Twice yearly check-up on  system  health, backup &  security
 
 Twice yearly data & system  optimisation and PC updates
 
 Virus / Spyware prevention and  scans
 
 15% Discount on all additional  labour work
 
 
 
 
Charges: Business Support Maintenance Agreements charges
are tailored to your requirements.


Full info below, Terms and conditions here

Sort IT Business Basic:

  Free telephone and email support*
  Free Remote dial in software support (this enables us to take remote control of your pc over an     encrypted Internet link and resolve many simple and complex issues quickly and easily there and then -     just as if we were there with you!) See more info here*
  Free Advice on data security and backups to upgrades and networking as well as all other IT matters

  Nationwide support wherever you are in the UK, all that's required is a Broadband Internet Connection!.    We will make a simple free of charge assessment on your system(s) and let you know if we support you

  Free analysis's and assessments on your system to see if you have a software or hardware problem.


Sort IT Business Comprehensive:

Twice yearly check-up on all your systems consisting of the following:


  Check-up on your system(s) health, security and stability. Backup monitoring and virus activity. Solving     any other minor software glitches that you may be experiencing with Full quarterly report.

  Hardware / Software monitoring and checks, reports on system health and stability.
  Virus / Spyware prevention and scans, checking software is up to date and operating correctly.
  Spam Email optimisation and maintenance.
  System, program and security updates.
  Data and system optimisation. - Checking you have the latest software to keep you protected and your    system operating efficiently as quickly as possible.
  Run through any minor software glitches you are experiencing and correct any other problems your    experiencing.

  Backup monitoring and data integrity. Checking the status of your backup procedures in place making    sure all of your important data is being backed up securely and up to date keeping you protected
  Yearly System cleanout. Using high powered machinery we can remove the internal build up of dust,    grime and dirt one of the main causes of system failure and stability allowing your machine to breathe and    work more efficiently.
  Written quarterly reports on your system(s) health, Upgrade advice for Hardware / software and server /    network developments and recommendations

 PLUS... 15% Discount on all additional and future labour costs for any other service that isn’t covered by    the agreement including installation and setup of new equipment!

Add a online backup support package. More info here:

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Please contact us for more info on any of these solutions

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